Free Consultation (844) 850-7625

Frequently Asked Questions

The United States Gold Bureau offers rare and modern U.S. and foreign coins and currency. Our professionals are ready to assist you with all of your precious metals investing and coin collecting needs. When speaking with a Metals Specialist, you should expect to be treated fairly and to receive the most accurate information available to us. At the United States Gold Bureau, we highly value our relationships with our clients. This dedication to our clients has allowed us to earn repeat business on a consistent basis. More than 80% of our clients are repeat buyers! Headquartered in Austin, Texas, the United States Gold Bureau maintains a technologically advanced facility – helping to ensure that each order is processed and treated with tremendous care. We’re confident that once you do business with us, you will become a client for a lifetime. We’d enjoy the opportunity to speak with you, even if you are just interested in learning about how to invest in precious metals. Please call us anytime at (844) 850-7625. We look forward to assisting you with your future precious metals needs. Please click one of the links to the left, or below, to answer many of the common questions that you may have.

 

1. Shipping

USDB Shipping, Handling, Security and Insurance

What are the shipping, handling, security and insurance charges?

As long as your order is over $1,000 shipping, handling and door-to-door insurance is provided at no cost to you

Do you ship internationally?

We can only ship to addresses in the United States of America and Canada. Clients from other countries must make payment via bank wire and arrange for their own transportation.

How do you wrap your packages?

All of our packages are carefully and discretely wrapped, typically in brown tape to not give any indication as to the contents inside. For security reasons, the name of our Company is not disclosed on the outside package.

How is my order shipped?

Orders from the U.S. Diamond Bureau are shipped via FedEx or U.S. Postal Service. Each package is fully insured and usually requires a direct signature from the intended recipient upon delivery. Once an order has departed our vaulting facility, package redirects are not permitted.

Can you ship my order to a post office box?

Yes, your order can be shipped to a P.O. Box, subject to a few specific limitations. Shipments to P.O. Boxes will be shipped via U.S. Postal Service Express or Priority Mail. If a physical address is provided for the post office your order may ship via FedEx directly to the post office, and then be placed into your P.O. Box. A signature is usually required upon delivery of your package.

Is my package insured while in transit?

Yes. The U.S. Diamond Bureau fully insures all of its shipments. Should anything happen while your package is in transit, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a direct signature. You, the purchaser, must be the person who signs for the package. Also, if you have given instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED BY OUR INSURANCE ONCE IT HAS BEEN DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDED. When we ship to you, if diamonds are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we will immediately file a claim on your behalf. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.

How long will it take to get my package?

Your order is usually packaged and shipped within 2 weeks of receipt of your good funds payment (14 days including weekends; holidays may add additional handling time). At times, we may send your items in multiple packages to complete the order. Additionally, if you have placed multiple orders, we may ship all of your orders in a single shipment.

2. Buying From Us

How do I buy from The United States Diamond Bureau?

Buying physical, alternative assets, such as diamonds, is easier than you may think. Contact us toll-free at (844) 850-7625 to learn how.

Who can buy from The United States Diamond Bureau?

Our clients consist of Individual Investors, Collectors, Dealers, Accumulators, Banks, Brokerage Houses, and Speculators. Whether you want to purchase large quantities or individual items, we can fulfill all of your needs.

Do you have a minimum order?

No. We will accommodate all order sizes, no matter how large or small.

Should I purchase clear, color, investment diamonds, or a combination of these?

As with any investment, diversification is always important. A good mixture of multiple asset classes of alternative physical investments in your portfolio will help reduce your overall risk exposure.

How much should I invest into diamonds?

This depends on your specific situation and why you’re investing in diamonds. Most investment professionals recommend between 5 and 20 percent of your assets be in alternative assets, and diamonds can fulfill a portion of that allocation. Now more than ever, it is important to be diversified into alternative physical assets, including diamonds and precious metals. That decision is ultimately up to you, but we will help you along the way.

Can I change my order after my order is confirmed?

We suggest you take the time to make sure what you want is exactly what you order. However, when it comes to diamonds we do have flexibility to assist you should you change your mind. As described in our Terms and Conditions of Sale at The U.S. Diamond Bureau, you will have a 5 Day Inspection Period once you receive your diamond acquisitions. You can return your diamond purchases during the 5 Day Inspection Period for a full refund; however, you must call for an RMA before sending the diamond back to us.

Do you accept trade-ins of diamonds?

Yes. We are always looking for new inventory. Give us a call and we’ll help you with your trade!

What products does The U.S. Diamond Bureau sell?

We sell all types of clear, color and investment diamonds from around the world.

3. Pricing

Do you add a commission fee to your quoted price?

No. The price you are quoted is the price you pay. The only additional charges may be for shipping, handling, security and insurance, if applicable. 

Are my prices locked in when I place my order?

Your price is locked when you make payment. In the case of payment via bank wire, payment is considered made when the wire is received. In the case of payments made via credit card or ACH (electronic check), payment is considered made when you place your order; provided, however, that your payment method clears your bank. If you credit card is declined, or if our ACH debit of your account is rejected by your bank, we will call you to verify the information you provided to us at the time of your order.

How long is my price locked in for when buying from U.S. Diamond Bureau?

Your price is locked in immediately upon the verbal verification of your order. Your acceptance of the price and terms is a verbally binding agreement between you and The U.S. Diamond Bureau and you specifically agree to be financially liable to complete the transaction. Once you have placed an order with The U.S. Diamond Bureau, you have entered into a binding agreement. By placing an order, you agree to be bound by our Terms & Conditions of Sale.

The U.S. Diamond Bureau reserves the right to refuse an order when the confirmed price is incorrect due to computer-related problems, pricing error, or abrupt movements in the diamond markets. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to The U.S. Diamond Bureau, regardless of payment method and price confirmation. You must ensure that your payment is dated within 24 hours and received by The U.S. Diamond Bureau within three business days.

Right of Refusal:

The U.S. Diamond Bureau reserves the right to refuse an order when the confirmed price is incorrect due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the diamond markets. Furthermore, The U.S. Diamond Bureau reserves the right to refuse or cancel any order deemed questionable, of significant risk to The U.S. Diamond Bureau, or in potential violation of U.S. Anti-Money Laundering Laws, regardless of the price confirmation.

Your U.S. Diamond Bureau order may be automatically canceled if we do not receive payment within three (3) business days. Once you have placed an order with the U.S. Diamond Bureau, whether through our website or over the telephone, you have entered into a binding financial agreement.

If you have additional questions about this policy, please feel free to email us at support@usdiamondbureau.com, or call us at (844) 850-7625.

Do you have quantity discounts?

Yes. The U.S. Diamond Bureau will extend discounts when available on large orders or sizable orders of individual items. Please feel free to call us to discuss what you are looking for at (844) 850-7625.

4. Payments

What forms of payment does The U.S. Diamond Bureau accept?

Payment to The U.S. Diamond Bureau must be provided using a bank wire, check-by-phone (ACH or Electronic Check), or major credit card. All payments will be processed through USGB, LLC, and may appear on your statement as either "USGB" or "USGB, LLC".

Depending upon the product, we accept payments according to the following schedule:

  • We will accept payment according to the following guidelines:
    • Credit cards are accepted for orders up to $15,000;
    • Check-by-phone (ACH) is accepted for orders up to $15,000;
    • Bank wires are accepted for any orders, regardless of the amount.

Do you have a holding period on check or check-by-phone orders?

Yes, orders paid for via check-by-phone are subject to a funds verification aging period of at least 7 business days. Direct bank wire is always recommended when possible.

Where and how do I wire funds?/h4>

Upon placing an order, we will provide you with instructions, which include our bank name, ABA routing number, and our account number. Upon receipt of your wired funds, your account advisor will contact you to make your product selections and verify your pricing. Any unused funds can be retained on your account for future transactions, or will be returned to you via check, at your discretion.

What happens if my payment isn't received within the applicable time period?

It's always best to send us your payment immediately to ensure that The U.S. Diamond Bureau can honor the confirmed price. However, if your payment is not received in a timely manner, we reserve the right to either accept a new or late payment, refuse and cancel your order, or provide an updated quote based on the market price at the time we receive payment.

5. Terms & Conditions of Sale

The following Terms & Conditions of Sale apply to your diamond acquisitions from the U.S. Diamond Bureau.

1. Your order will be shipped to you via a secure, insured shipment method. Please inspect your order and call us immediately if you have any questions. Any and all claims related to non-receipt, missing goods, damaged goods, or incorrect orders must be made within 5 days of the reported shipment date (within 5 days from leaving our facility). If you believe you are missing something from your package – DO NOT DISCARD ANYTHING! Call us immediately at 800-775-3504. You must retain all packaging materials, shipping box, etc. for insurance to be applicable to your order.
2. Your order will be processed and fulfilled by USGB, LLC, which owns the U.S. Diamond Bureau. If you paid by electronic check (ACH) or credit card, please look for the charge to be listed as "USGB, LLC".
3. Diamond inspection period:
  

a. All diamonds may be inspected for up to 5 days from receipt, and you may return the diamond for a full refund, less shipping fees, if any; provided, however, that you call to request an RMA during the 5 day inspection period (the day your package is shown as delivered by FedEx or the U.S. Postal Service).

4. Returning your Diamond(s) for a refund:
  

a. YOU MUST CALL THE UNITED STATES DIAMOND BUREAU FOR A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA) PRIOR TO SENDING ANY MERCHANDISE BACK. RMAs expire 15 days after issuance.

  

b. RETURNING MERCHANDISE WITHOUT AN R.M.A. NUMBER WILL RESULT IN NO REFUND.

  

c. Within 5 days of receipt you may inspect the diamond(s) for 5 days (5 Day Product Inspection Period). If the product(s) are unacceptable to you, you may return them, for any reason, for a product refund only! The shipping, handling, & insurance fee cannot be refunded.

  

d. In order to return your diamond acquisitions during the 5 Day Product Inspection Period, you must call for an RMA within 5 days of receiving your order.

  

e. You are responsible for the costs associated with packing, shipping, and insuring your diamond(s) if they are being returned to our facility. You must insure your package for the full value of the product(s) being sent to our facility.

  

f. The United States Diamond Bureau will accept a return of your diamond(s) for up to 10 days after the 5 Day Inspection Period; however, returns that fall into this 10 day period are subject to a 5% (five percent) restocking fee.

  

g. Diamonds sold as part of a Diversified Investment Package, which may or may not be part of a simultaneous transaction related to products offered for sale by our parent company, the U.S. Gold Bureau, are subject to the Terms & Conditions of Sale displayed on the website where the product is being offered for sale.

5. Selling your Diamond(s) back to us:

a. We will buy diamonds purchased from the U.S. Diamond Bureau at our current bid price, which is generally close to the current Rapaport price for that specific diamond, or a very similar variation of your particular diamond.

         i. Our bid price is determined as of the date the diamond product is received by the U.S. Diamond Bureau. In the event that delivery is attempted at our facility on a weekend or holiday, your bid price will be determined on the next business day.

6. The United States Diamond Bureau shall not be responsible or liable for claims arising out of the monetary value of the items purchased. The buyer is hereby notified that prices may fluctuation with market conditions and therefore assumes all risks associated therewith.
7. No sales tax is charged for diamond purchases from customers shipping to any state other than Texas. Tax is charged, when applicable, for Texas residence only.
8. The United States Diamond Bureau uses standards and interpretations established by the Gemological Institute of America (GIA) and relies upon the opinions of GIA for describing the condition, attributes, and descriptions of the diamonds we offer for sale.
9. Your order will be fulfilled and processed by USGB, LLC (d/b/a U.S. Gold Bureau), which owns the U.S. Diamond Bureau. To the extent that you simultaneously purchase products from USGB, LLC (www.usgoldbureau.com), you agree to be bound by the Terms & Conditions of Sale currently in effect at the website location where you found the product. So, for example, if you speak to a representative of the U.S. Diamond Bureau, and acquire some products that are offered for sale at www.usgoldbureau.com and some products that are offered for sale at www.usdiamondbureau.com, you become party to the Terms & Conditions of Sale from both websites for each of those products acquired from the those sites, respectively.
10. The United States Diamond Bureau uses standards and interpretations established by the Gemological Institute of America (GIA) and relies upon the opinions of GIA for providing the condition, attributes, and descriptions of the diamonds we offer for sale.

Are there risks?

All investments involve risk – diamonds are no exception. The value of a diamond is affected by many economic factors, including the current market price of similar diamonds, the perceived scarcity of the diamond, and other factors. Some of these factors include the quality, current demand, and general market sentiment. Therefore, because both bullion metals, diamonds, and coins can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including diamonds, can decline in value, you should understand them well and have adequate cash reserves and disposable income before considering an investment in diamonds.

Can The United States Diamond Bureau store my diamonds for me?

Yes. We offer multiple options for secure, insured storage of your diamonds through our U.S. Gold Bureau Secure Storage offering. Please call us to discuss your options.

Do you report my purchase of diamonds to the IRS?

The United States Diamond Bureau is not required to report your purchase to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement.

6. Disclaimer

 

Risk Factors and Investment Considerations

 

1. AUTHENTICITY RISKS. Forgery and counterfeiting are risks associated with the purchase of rare coins. To minimize these risks, it is recommended that investors only buy coins certified by one of the leading independent coin grading services. With the exception of certain uncertified circulated coins, each coin sold by The United States Gold Bureau (USGB) has been graded by either the Professional Coin Grading Service ("PCGS") or by Numismatic Guaranty Corporation ("NGC"). Each of these coin grading services is recognized within the coin grading industry for its superior expertise, and each guarantees unequivocally that coins certified by it are authentic. USGB relies upon those guarantees in selling coins, and does not independently verify whether certified coins are authentic. Accordingly, The United States Gold Bureau expressly disclaims any expressed or implied warranties associated with the coins, including that the coins are merchantable.

2. GRADING RISKS. The value of a coin is highly dependent upon the condition, or "grade" of that coin. Since grading is a subjective process, there is risk in acquiring coins whose grades have not been independently certified by one of the leading independent coin grading services. The possibility exists that a coin could be misgraded by one of the independent grading services, and it is possible for such services to assign a different grade to the same coin upon resubmission. The guarantees provided by such services provide protection against misgrading, given the continuing solvency of the services. The United States Gold Bureau cannot be responsible for any of the services' guarantees, or for subsequent changes in their policies and expressly disclaims any express or implied warranties associated with the grades assigned by PCGS and NGC.

3. VOLATILITY. The coin market is subject to substantial fluctuations, including significant and rapid increases and decreases in value from time to time. Investors must be able to assume the risk of such price fluctuations.

4. INVESTMENT PERFORMANCE. During the period in which relatively accurate statistics have been maintained, many rare coins have shown an excellent record as appreciating assets. The United States Gold Bureau believes that rare coins are excellent long-term investments, but the future is never certain. The past performance of coins is a guide, not a prediction, of future events. The United States Gold Bureau is always prepared to assist you in selecting coins for your portfolio or collection. You understand, however, that the decision to purchase coins, and which coins to purchase, is ultimately yours alone.

5. UNREGULATED STATE OF THE RARE COIN MARKET. The coin market is not subject to some of the forms of governmental regulation applicable to other forms of investment. Conversely, there can be no assurance that, in the future, regulations which materially affect the coin market will not be imposed. At present, there are no restrictions on the ownership of rare coins, and rare coin ownership offers certain tax and privacy advantages. However, there is no guarantee that, in the future, these benefits will not be restricted or totally removed by government regulation.

6. BID PRICE. The United States Gold Bureau is a major buyer of rare coins. If you wish to sell your coins in the future, USGB encourages you to offer them to USGB first, although the United States Gold Bureau cannot guarantee to make a bid on every coin. Should USGB make a bid on your coins, it is The United States Gold Bureau's current practice, which is subject to change at its sole discretion, to offer to buy coins that we commonly sell during our normal course of business. The bid price is raised or lowered on a daily, even hourly basis, depending upon various market conditions.

7. ECONOMIC FORCES. The success of an investment in rare coins is dependent, at least in part, upon extrinsic economic forces including supply, demand, international monetary conditions and inflation, or the expectation of inflation. The impact of these forces on the value of coins cannot be predicted with any certainty. No assurance can be given that an investor will be able to sell his or her coins at a price greater than or equal to their acquisition cost. Please note: All investments involve risk, and coins, currency and bullion are no exception. The precious metals, rare coin, modern rare coins, and rare currency markets are speculative, unregulated and volatile and prices for these items may rise or fall over time.

The United States Gold Bureau (USGB) does not guarantee that any client buying for investment purposes will be able to sell for a profit in the future. The value of raw bullion and raw bullion coins (e.g., PAMP Suisse gold bar, raw Gold American Eagle, raw Silver American Eagle, Canadian Maple Leaf, South African Krugerrand, etc.) is largely determined by the current spot or market price of bullion. This price fluctuates throughout the trading day.

The value of a numismatic or rare coin is determined by multiple factors which can and do fluctuate independently from bullion prices. These factors include: the perceived scarcity of the coin, its quality, current demand, market sentiment, and economic factors. Bullion, rare coins and rare currency can go down as well as up in value. These items may not be suitable for everyone.

USGB does not determine the suitability of any specific person to purchase rare coins, bullion or rare currency. You should consult with your independent financial advisor regarding whether an investment in rare coins, modern rare coins, bullion or rare currency is right for you. You should not acquire any products from USGB if you are not qualified to make your own financial decisions. You should obtain a thorough understanding of the coin and bullion products before you acquire these products as a collector or investor.

The investment value of a rare coin depends in large part on the price you pay. If you are acquiring any of USGB’s products as an investment, you should evaluate its current market value, potential for appreciation and liquidity and consult independent sources regarding these factors. Since rare coins, modern rare coins, bullion and rare currency can decline in value, you should have adequate cash reserves and disposable income before considering acquiring a coin, currency or precious metals product. We do not recommend early withdrawal from accounts or securities which may result in substantial penalties or fees.

You should consult with your independent financial advisor before disposing of any security, annuity, Certificate of Deposit or other investment to acquire rare coins, modern rare coins, currency or bullion. USGB is not responsible for any changes in tax laws or other statutes which may affect any profit or salability of your coins or currency.

Notice: The Account Representatives and Numismatic Specialists at The United States Gold Bureau (USGB) are generally compensated through commissions. Their commissions are usually greatest on rare coins, semi-numismatic coins, and modern rare coins as these products involve much more time and effort to procure, assemble, and maintain in a secure facility over their hold period by the company. Their commissions are least on bullion related products. Their work experience, knowledge, background and training vary widely. They may receive, from time to time, undisclosed compensation for recommending specific coin or currency products.

USGB employees are not licensed as investment advisors and are not authorized to recommend the purchase or sale of any product or investment other than the products -- specifically collectible products -- sold by USGB. Check with a licensed professional with expertise in a particular market before making a decision to buy or sell any security, bond, annuity or financial instrument.

Further, Account Representatives are not tax advisors and may not provide any advice regarding taxability, tax rates or related issues for any product USGB sells. You should consult with your tax advisor regarding any questions about the tax implications of buying or selling bullion, rare coins, modern rare coins, or currency.

Electronic Order Entry Risk Disclosure and Disclaimer:

U.S. Gold Bureau (USGB, LLC;, “USGB”) specifically disclaims any liability or responsibility for orders placed via the company’s website or online order entry system, for any loses or direct, indirect, consequential or incidental damages which you may recognize or incur as a result of the use of the online order entry system. Further, USGB specifically disclaims any liability for the interruption, cancellation or other termination of the online order entry system.

Limitation of Liability:

All orders placed through the order entry system are taken on a best efforts basis. USGB shall not be responsible for technical errors, pricing errors, negligence or inability to execute orders. Nor shall USGB be responsible for any delays in the transmission, delivery or execution of customer's order due to breakdown or failure of transmission or communication facilities, or to any other cause or causes beyond USGB’s reasonable control or anticipation.

Possible System Failure:

Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet based order entry. The customer acknowledges that the order entry system is a mechanical system and, as such, may be subject to failure beyond the control of USGB. The customer acknowledges having read and understands the Electronic Order Entry Risk Disclosure and Disclaimer.

Use of "cookies":

A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. The only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.

USGB uses cookies only to enable you to retrieve fresh quotes or place additional orders without having to re-enter your name and shipping information each time. Credit card and banking information is not stored in cookies and must be re-entered when it is needed.

If you are having problems logging into our system, or the system cannot seem to find your username or password, please check your browser settings and/or any kind of cookie blocker you may have installed on your system and make sure it is allowing our website to set a cookie on your browser. This is the most common problem customers have when they are not able to login to our website.

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